Imagine if Skype (Microsoft) did a good job with their product 10+ years ago.
I’ve never liked Skype and the user experience with it continues to be terrible. In fact I don’t open Skype unless I have a scheduled call on Skype (which rarely happens anymore).
On the other hand we now have Zoom who has taken off during this crisis to connect the world.
This could have (and probably should have) been Skype. Too bad they could never make their product good.
To be fair Microsoft Teams does a good job.
The thing is I haven’t heard my Mom mention MS Teams, but she has mentioned having Zoom calls.