“Your wait time to speak to an agent is 5 mins”
Boring ‘on hold’ music.
“Due to higher than normal call volumes and thank you for your patience.”
Agent answers in under 3 minutes since initiating calls.
I’m trying to understand how this builds any trust with your customers? Let alone help with the anxiety of waiting on hold.
Higher than normal call volumes happen, but not all the time.
Don’t lie to your customers! Ever.